The company provides customer experience management and enterprise feedback management solutions in the United States and internationally. With registered head office located in Menlo Park, California, the company was founded in 2001. The company is a leading provider of on-demand feedback solutions to service industries including hospitality, fitness, retail, health care, high technology, and financial service industries in the US. It offers a software-as-a-service platform that provides data collection, data integration, dashboarding, push reporting, benchmarking, customer recovery, interactive analytics, text analytics, data mining, goal setting, and media sharing solutions. The company also provides iPhone application for the enterprise feedback management (EFM) industry, which allows its customers to access, monitor, and respond to real-time customer feedback on the go. In addition, it provides consulting services, such as customer experience audits, program roadmap development, survey questionnaire design, customer recovery design, system design, goal setting, incentive system design, and employee engagement linkage; and program services, including program operation, system configuration, language translations, data warehouse integration, and user training services. The company's solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. It also has an office in Norway.
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