Below is the information acquired on ATENTO TELESERVICIOS ESPANA SA, which is not yet included in our research perimeter.

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Last update 31 March 2022

Description of economic activities

Activities of call centres (NACE2 8220)

This company is engaged in the promotion and marketing services. It was founded in 1999 and conducts business from its registered head office which is strategically located in Madrid, Spain.The company is the leading firm in Spain in the field of customer relation management between companies and its clients through contact centers or multichannel platforms (telephone, Internet, and SMS). The company joined Grupo Atento at the end of 1999, drawing on the activity and experience of Estratel, a former subsidiary of the Telefónica Group specializing in Call Centres. The company transformed into a multichannel platform company, taking advantage of the synergies and diversifying its activities to companies and institutions that manage large customer portfolios. It leads the market with approximately 30 percent market share and its portfolio of clients includes prestigious companies and institutions such as: Iberia, Sanitas, Damm, the Valencian Government, the City of Barcelona, the City of Seville, BBVA, Siemens, Gas Natural and Telefonica. The company specializes in rendering customer services that focus on businesses' relationships with their customers through contact centres or multichannel platforms (telephone, fax, Internet). Furthermore, the company's catalogue of solutions and services is intended for those private and public businesses or institutions that want to improve their customer relations and transform customer management into a business opportunity.
  • ATENTO TELESERVICIOS ESPANA SA

  • Spain (ES)
  • Company type: Corporate
  • Parent company: ATENTO SPAIN HOLDCO 2 SA
  • Chief Executive Officer (CEO): Mr Inigo Martinez Fresneda
  • CEO Total remuneration: N/A
  • Website: www.atento.com

Financial data

Number of employees

N/A
10,810
11,016
12,966

Revenue 1

N/A
206
218
201

EBIT 1

N/A
2
7
6

EBITDA 1

N/A
6
14
11

1 numbers are in millions

  • RepRisk Indicator (last month):  N/A

Social dialog

  • Transnational Corporate Agreement (TCA): N/A
  • Global Framework Agreement (GFA): N/A
  • Societas Europaea (SE): N/A
  • Bangladesh Accord: N/A

European Works Councils

  • EWC: N/A

Standards and certifications

  • Global Compact: N/A
  • CDP (Carbon Disclosure Project): N/A
  • Modern Slavery Statement: N/A
  • Transparency Index: N/A
  • SA8000 Social Accountability: N/A
  • Integrated report: N/A
  • ISO26000: N/A
  • OECD Guidelines:
  • Social Development Goals (SDGs): N/A

Global Reporting Initiative certification

  • Global Reporting Initiative standards: N/A
  • Global Reporting Initiative GRI G4: N/A

Other company declarations

  • Corporate Social Responsability:
    N/A
  • Accessibility: N/A

Policies

  • Training policy: N/A
  • Policy to protect the right to health and safety in the workplaces where the company operates: N/A
  • Policy to protect the right to health and safety in the workplaces in the supply chain: N/A
  • Diversity policy: N/A

Universal declarations

Declarations and treaties recognised by the country where the company has its registered office

  • Universal Declaration of Human Rights:
  • European Convention on Human Rights (ECHR):
  • Charter of Fundamental Rights of CDFL Workers (Strasbourg Charter 1989):
  • Charter of Fundamental Rights of the European Union EU CFR (Nice Charter 2000):
  • Treaty on the Functioning of the European Union TFEU:
  • Registered office in an OECD country:
  • ILO C029 - Forced Labour Convention, 1930 (No. 29):
  • ILO C087 - Freedom of Association and Protection of the Right to Organise Convention, 1948 (No. 87):
  • ILO C098 - Right to Organise and Collective Bargaining Convention, 1949 (No. 98):
  • ILO C100 - Equal Remuneration Convention, 1951 (No. 100):
  • ILO C105 - Abolition of Forced Labour Convention, 1957 (No. 105):
  • ILO C111 - Discrimination (Employment and Occupation) Convention, 1958 (No. 111):
  • ILO C138 - Minimum Age Convention, 1973 (No. 138):
  • ILO C182 - Worst Forms of Child Labour Convention, 1999 (No. 182):

Directives applied in the company offices in EU 27

  • D. 80/987/EEC:
  • D. 89/391/EEC:
  • D. 98/59/EC:
  • D. 2000/43/EC:
  • D. 2000/78/EC:
  • D. 2001/23/EC:
  • Council D. 2001/86/EC:
  • D. 2002/14/EC:
  • D. 2002/73/EC:
  • Council D. 2003/72/EC:
  • EP and Council D. 2005/56/EC:
  • D. 2009/38/EC:
  • D. 2004/25/EC:
  • D. 2011/35/EU:

Presence in main rankings

  • Global 100 Most Sustainable Corporations: N/A
  • Global CSR Rep Trak 100: N/A
  • BrandZ Top 100 Most Valuable US Brands: N/A
  • The Worlds Best Multinational Workplaces:
  • The Gartner Supply Chain Top 25: N/A
  • The Worlds Most Innovative Companies: N/A
  • The Diversity Inc Top 50 Companies: N/A
  • Best Global Websites: N/A
  • Green Ranking Global Top 500: N/A
  • Green Ranking Global Top 100: N/A

Reference trade unions